The customer is always right!

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Amanda, from Beverly Hills, visited our shop in Rialto and decided to share her experience in a mobile App, Yelp, devoted to reviews of shops, restaurants, etc.

She writes: “Visited Venice during Carnival season and stumbled upon this shop which hosts a bevy of fine beauty products. Everyone in the shop was very well dressed and very happy to assist. Purchased a beautiful fragrance, their signature line in a hand blown glass bottle. Amazing scent, I will be ordering and visiting them again next year.”

So, she discovered by chance our perfumery, she entered and came out after a purchase and an enjoyable experience. What stands out in her reviews, she was impressed by the fact that the staff was well dressed and happy to assist her!

What does Sandro de Vanna thinks about it? “I am delighted, of course. Sure, I’m carefully choosing my co-workers, I’m providing to their training and so I’m expecting a courteous and proactive attitude towards the customers. In this case, it seems that Amanda felt also some enthusiasm, and I like it even more.”

Lina and Natalia are looking forward to welcoming you here at "Profumeria Franco"

Lina and Natalia are looking forward to welcoming you here, at “Profumeria Franco”

The service, the relationship care and the attention to every detail during the short contact in a store are critical to qualify an outlet, and, above all, to satisfy a customer who wishes to be recognized as an individual and, at the same time, assisted in the fulfilment of his desires.

“I think that our style is making the difference, with the refined mark given to the shop by my father, and the proposal of our perfumes Ponte di Rialto and selected high quality products. In our shop you can feel a relaxed, pleasant and discreet atmosphere, some of what we want to express with our fragrances.”

Of course, the quality of perfumes Ponte di Rialto is part of this great heritage and of a style that Franco’s Perfumery keeps and will do it over time, with the right pride!

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About The Author

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Sandro De Vanna

Sandro de Vanna è il titolare di una profumeria tipicamente veneziana, fondata più di ottanta anni fa: la Profumeria Franco di Venezia.

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